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POLICY

Please contact us here or tweet us with any questions.

RETURN POLICY

  • All regular priced items are eligible for exchange or store credit within 14 days from the purchase date, only in brand new, unworn condition. No cash refund. No return for publications.
  • All sale items are final sale, no exception.
  • Please note ANNMS reserves the right to refuse any transactions, including exchanges/refunds, should the customer not comply with the aforementioned policies. Please ensure to contact us prior to any exchange or refund requests. ANNMS does not accept any returned parcels without prior communication with our staff.
  • Unless specifically requested, ANNMS only provides receipts via email, please ensure to keep your email for return/ exchange purposes.  
  • Please note, customers are responsible for all shipping charges to ship back orders to annms for exchange or refund for store credit.  

 

PRICE ADJUSTMENTS AND PRICE MATCHING

  • We are unable to provide price adjustments to reflect current discounts or promotions. Time-limited promotions cannot be applied retroactively. Additionally, while we strive to offer competitive pricing, we do not price match other retailers.


CURRENCY DISCREPANCY

  • Please note all prices are listed in Canadian dollars. Please verify with your credit card providers for the most accurate amount in your respective currency. ANNMS is not responsible for the price discrepancy between the currencies.

 

SHIPPING CHARGES

  • $15 CAD flat rate for North American customers, $10 CAD for customers in Alberta and Saskatchewan.
  • For the rest of the world, shipping charges are determined by the weight of each item of the order. Shipping charge breakdowns are indicated during the checkout process.
  • Free shipping promotion only applies to the basic shipping option. Free shipping orders within Canada will be shipped using Canada Post Expedited Shipping; Free shipping orders to US will be shipped using Canada Post Tracked Packet shipping. International free shipping orders will be shipped using Canada Post Tracked Parcel. 
  • Please note additional tax and duty fee may apply for shipments outside of Canada. Such fees are outside of our control and thus ANNMS is not responsible for the additional charges. For further information on custom and excise policies in your country, please contact your local customs office.
  • *Certain restrictions apply, all publications are excluded from from free shipping promotion. Free shipping promotion cannot be combined with any other promotion and/or sale items. All rights reserved by ANNMS. Contact us if you have any questions regarding this promotion


PAYMENT OPTIONS

  • We accept all major credit cards (American Express, Visa, and MasterCard) in addition to PayPal, Google Pay, ApplePay and AliPay online, as well as UnionPay in-store. we also accept email & phone orders with a valid credit card. Please note a secured identity check may be required.  
  • All Canadian orders are subjected to GST and PST, depending on which province the order is shipped to.